Trace Group produce a range of products targetted at the financial services market. One of Trace's customers had started to encounter database blocking problems resulting in an inconsistent user experience and occaisional errors.
Keen to resolve the problem as quickly as possible, Trace Group engaged DataSurge to identify the likely problem and suggest a solution.
Within a day, our consultant on site had analysed the problem and suggested not only a plan to recreate the problem, but a likely solution.
Spurred on by the results of the consultancy, Trace Group are now reviewing their code base to implement a solution and hope to engage DataSurge again for further assignments.